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What our clients say

OPS took on a difficult assignment to assess and implement improvements in an out-sourced operations centre in Kuala Lumpur, Malaysia for our client. OPS assessed all areas of the operation (call centre, data processing, human resources, merchandise fulfillment, and IT systems) and produced a report and roadmap to improve operations of the centre. Our client’s senior personnel noted that the work was “absolutely outstanding".

 Jeff Hamele

Director of Operations

CARLSON MARKETING GROUP

I would like to echo Atour’s comments, it has been a pleasure to work with Janelle, the work she has presented has been exceptional, I would not hesitate to engage OPS again should the opportunity arise.

Craig Lewington

Sinclair Knight Merz

What our clients say

“OPS implements solutions that make a positive difference to our bottom line”

Want to know more?

Contact us on +61 (2) 8003 3002

Who we are

OPS was established in 2000 after recognising an opportunity to assist organisations to reduce their costs and support their brand through more efficient processes and resource use. Since then OPS has developed long term tenure with its clients.

OPS director Janelle Wallace has been helping companies reduce costs and identify new business opportunities for 15 years, with prior experience in establishing and managing small contact centres on most continents. She has a masters degree in international business, has completed The Natural Step sustainability process and is a member of the Waverly Council Environmental Sustainability Committee.

OPS includes a small group of business experts available to undertake new projects.

Why choose OPS Asia Pacific?

  • OPS has a commitment to and expertise in business sustainability
  • We possess hands-on global experience
  • We ensure your new business services are market ready on time
  • We offer an independent, focused analysis of your business, identifying process and structural issues that can be transformed to benefit your triple bottom line
  • We have a network of alliance partners of excellence to complement our expertise
  • We are experts in meeting tight deadlines, improving processes and resulting customer experience
  • We leave your team empowered to manage new methods, procedures, and services
  • Our clients invite us back again and again because they can depend on us

To find out how we can help you sustain your business call us on +61(2) 8003 3002 now.